Cancellation & Return Policy

At Cosmos Pilates Ekipmanları, we are committed to delivering high-quality Pilates equipment to our valued customers around the world. Please read our cancellation and return policy carefully before placing an order.

Order Cancellation

• Before Shipment:
  If your order has not yet been shipped, you may cancel it free of charge by contacting us immediately.
  Please email us at info@cosmospilates.com or call us at +90 534 400 54 47 with your order details.

• After Shipment:
  Once the order has been shipped, cancellation is no longer possible. In that case, please follow the return process outlined below.

Return Conditions

• Return Period:
  You may return your order within 14 days from the delivery date.

• Eligibility for Return:
  Returned items must be:

  • Unused and unassembled

  • In original packaging with all accessories and documentation

  • Not custom-made (e.g. specific color, wood finish, or trapeze type)

• Non-Returnable Items:

  • Customized or made-to-order products

  • Used or assembled equipment

  • Items that pose hygiene risks once opened (e.g. straps, mats, handles)

Return Shipping and Customs Costs

• The customer is fully responsible for all return shipping and customs clearance costs.

• For international returns, any customs duties, taxes, or fees associated with the return shipment must be paid by the customer.

• All returned items must be safely packed to avoid damage during transport. Cosmos Pilates Ekipmanları is not liable for items damaged during return shipping.

Refund Process

• After receiving and inspecting the returned product, we will notify you of the approval status.

• If approved, a refund will be issued to your original payment method within 5–10 business days.

• Shipping and customs costs are non-refundable.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the damage.
We will arrange a replacement or refund depending on the situation.

Contact Us

For any questions regarding your order, cancellation, or return:

Email: info@cosmospilates.com
Phone: +90 534 400 54 47
Address: Yenigöl Mah. Kanal Sokak. Konut No:185, Muratpaşa, Antalya, Türkiye

My Product Arrived Damaged — What Should I Do?

At Cosmos Pilates Ekipmanları, we take full responsibility for any damages incurred during shipping. To ensure a smooth resolution, please follow the instructions below carefully:

• Do not accept the package if there are visible signs of damage such as cracks, dents, or tears in the packaging.

• Ask the courier to wait while you open the package in their presence.

• If the product is damaged, request an official damage report from the courier and return the product immediately without accepting it.

• If you accept the delivery, it will be assumed that the item was received in good condition.
  ➤ Any damage reported afterward will be considered user-related and not covered under shipping responsibility.

💡 This step is essential to ensure that replacement or compensation can be processed quickly and fairly.